Leadership, Culture and Customer Experience Expert

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People were so impressed with your presentation. I am a huge fan of the Hospitality model now.

- CEO, Midatlantic Employers' Association


In 2016, Fast Company named speaker Susan Reilly Salgado one of the “Most Creative People in Business” for her ability to transform company cultures by applying hospitality as a business strategy. As the former business partner of famed restaurateur Danny Meyer at New York City's Union Square Hospitality Group, her keynote speech on Hospitality, Culture, and The Customer Experience will give your audiences the tools it takes to deliver outstanding results.

After in-depth pre-conference interviews with executives and key meeting planners for each of her engagements, Susan’s totally tailored keynote speeches distill the essential teachings from USHG’s 30+ years of delivering remarkable customer experiences to bring their best practices to life. Susan will inspire your audience to deliver outstanding customer experiences by first creating a remarkable company culture.

Some of the key issues she addresses include:

Hospitality: The Differentiator in the Customer Experience

Great technical service is expected; what differentiates a customer experience is the way we make customers feel. In this program, keynote speaker Susan Reilly Salgado helps audiences drive sales and capture market share by integrating hospitality into their customer experience. Appropriate for leadership teams, front-line staff, and most general audiences.

Happy Employees = Happy Customers

In this keynote speech, Susan explains how taking care of your employees first is a critical component of positively impacting the customer experience. Applying hospitality as a business strategy for your organization can create a lasting competitive advantage. Create authentic customer experiences and deliver on your brand promise by first living your brand internally through a focus on hospitality for all stakeholders. Happy Employees = Happy Customers is appropriate for leadership teams, executive retreats, leadership conferences.

Lessons Learned from Union Square Hospitality Group

Using speaker Danny Meyer’s Union Square Hospitality Group as a living laboratory, this keynote speech explains practices and philosophies that have helped their restaurant group create winning customer experiences for more than 30 years. Appropriate for customer-facing teams, leadership teams, conferences, front-line staff across industries.

After the initial keynote speech, Susan is the kind of speaker that companies tend to bring back to speak to all their divisions. Her messages are so on point and her ability to tailor her talks to the specific needs of the company and/or meeting, make her a hugely in-demand presenter.


Speech Topics:

Happy Employees = Happy Customers, Hospitality: The Differentiator in the Customer Experience, Building a Culture of Engaged Employees


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